

If you'd like to try this out for yourselves, “shut down your surface, then hold volume + and power button for 15 seconds, the Surface startup screen will flash (keep pressing), afterwards leave it charging,” one user recommends. One of the affected Surface Pro 2 owners also found a possible workaround, but Microsoft hasn't yet confirmed whether this indeed fixes the problems or not. The displayed message reads “Plugged In, Not Charging,” so all these users clearly need a working update as soon as possible. It turns out that one of the bugs caused by the firmware update is affecting the charging battery process, as many users confirmed in Microsoft's Community forums that the Surface Pro 2 won't charge properly. If it doesn’t reach out to our Consumer Care team.As you have probably heard, the firmware update rolled out by Microsoft for Surface Pro 2 tablets this month caused quite a lot of issues, so Redmond decided to pull the patch until they develop a stable version.Plug the machine in, recline it and pick a cleaning mode to test that the machine turns on and stays on.

Reinstall the brush roll and the nozzle.If it doesn’t, contact our Consumer Care team.Turn the gear by hand to see if it spins.Check the drive gear where the brush roll goes into the foot of the machine and remove any debris that may be wrapped in that area.


If the lights do turn on, recline the machine and choose a cleaning mode to see if the machine turns off again.If it is plugged in and the LED lights are not on, follow the steps in our “No Power” video.If your JetScrub Pet shuts off automatically while you’re cleaning, these steps will help you fix the issue.
